PrimeLoan Financial failed to honor their commitment
Complaint Details
I have been a loyal customer of PrimeLoan Financial for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-5655-GJU-6033) on December 3, 2024, and have encountered found unauthorized charges. Despite multiple calls to customer service, no one has been able to help me. I am requesting that PrimeLoan Financial honor the advertised price as soon as possible.
Comments (2)
Noe Larkin
May 15, 2025 05:35I wanted to update this complaint to mention that a representative from PrimeLoan Financial called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Gerta Simon
May 11, 2025 05:12Dear valued customer, Thank you for bringing this matter to our attention. We at PrimeLoan Financial take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-3F9E3767). One of our specialists from our Executive Customer Care will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Harris Brand Representative PrimeLoan Financial Customer Relations
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