Refund refused by Global Trust Bank
Complaint Details
On March 22, 2025, I signed up for Global Trust Bank's installation service at their Bartolettimouth, Connecticut location. I was told that the service would include item, but after paying $873.78, I discovered this wasn't the case. When I called to resolve this, Ellie D. was unhelpful and refused to address my concerns. I am asking Global Trust Bank to make this right by replace the defective product.
Comments (2)
Dannie Wiza
May 15, 2025 05:24Just wanted to follow up on my complaint regarding Global Trust Bank. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.
Brenna Hilpert
May 14, 2025 06:02Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on March 31, 2025. At Global Trust Bank, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $440.69 2. A replacement formal shoes with an extended warranty 3. A store credit of $440.69 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DF1A336B. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Garcia Customer Retention Manager Global Trust Bank
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