Refund refused by Global Trust Bank

Just wanted to follow up on my complaint regarding Global Trust Bank. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Global Trust Bank take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-BD3718AD). One of our specialists from our Customer Experience will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Hernandez Client Support Executive Global Trust Bank Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Global Trust Bank that they are actively working to resolve your complaint. Their representative, Quinn Jackson, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team