Warranty claim denied by GlobalShop Online

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about GlobalShop Online. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at GlobalShop Online are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $95.45 Please contact our dedicated resolution team at support@GlobalShop Online.com with your preferred delivery date and time, referencing case number REF-E6051B3B. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Jackson Support Operations Director GlobalShop Online