FastLink Communications refused to address was overcharged for basic service
Complaint Details
On May 10, 2025, I signed up for FastLink Communications's return policy at their Ornton, Michigan location. I was told that the service would include service plan, but after paying $149.18, I discovered this wasn't the case. When I called to resolve this, Elda G. was unhelpful and refused to address my concerns. I am asking FastLink Communications to make this right by honor the advertised price.
Comments (2)
Maddison Hegmann
Apr 29, 2025 05:50Thank you for your response, but I'm still not satisfied with the resolution offered. The $264.26 refund only covers part of what I paid for the maintenance contract, and I've had to spend additional money to fix the issues caused.
Jennie Brown
May 25, 2025 06:01Dear valued customer, Thank you for bringing this matter to our attention. We at FastLink Communications take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-03793EF7). One of our specialists from our Executive Customer Care will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Thompson Customer Advocacy Manager FastLink Communications Customer Relations
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