Unsatisfactory resolution from CyberShield Security
Complaint Details
I want to report a serious concern with CyberShield Security's service plan that I purchased on May 6, 2025 from your Adellemouth, Nevada store. The product has was billed multiple times despite being advertised as high quality. I've contacted customer service three times and spoken to Raphaelle H., but my issue remains unresolved. I am requesting that CyberShield Security honor the advertised price as soon as possible.
Comments (2)
Jolie Welch
May 06, 2025 05:55Just wanted to follow up on my complaint regarding CyberShield Security. I haven't heard anything back yet, and the catering service I purchased is still not working correctly. Any assistance would be greatly appreciated.
Margarita Kuhn
May 11, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at CyberShield Security take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-C6663E68). One of our specialists from our Executive Customer Care will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Lewis Client Relations Manager CyberShield Security Customer Relations
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