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Your experience with LifeSciences Research's Hospitals service is concerning. I hope they're paying attention to these complaints.

I want to acknowledge that LifeSciences Research has attempted to resolve this issue. However, the solution they're offering (a $78.35 store credit) isn't adequate considering I paid $78.35 for a camera that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at LifeSciences Research are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $424.21 Please contact our dedicated resolution team at support@LifeSciences Research.com with your preferred delivery date and time, referencing case number REF-12F73080. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Davis Customer Service Director LifeSciences Research

ComplaintNest Administrator Alert: We have noticed that LifeSciences Research has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team