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Complaint Details
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Comments (3)
Aitor Naranjo
Mar 21, 2025 18:25As a long-time customer of HomeServices Pro, I've noticed their Neighbours service has declined significantly in the past 2 weeks.
April Smith
Oct 29, 2024 15:03HomeServices Pro values you as a customer, and we regret the issues you've experienced with our Neighbours service. We're conducting a thorough review of the situation and will follow up with specific improvements.
Asa Rosenbaum
Jan 07, 2025 05:54Were you able to get a refund from HomeServices Pro for the Neighbours service failure? They\'re refusing mine.
Jordi Collier
Feb 19, 2025 08:52For those following this complaint: HomeServices Pro has resolved the issue completely regarding the Neighbours issue I described. This took several months, but I've taken my business elsewhere regardless.
Alexandrine Crooks
Jan 12, 2025 14:11Thank you for the suggestion to contact HomeServices Pro through their customer retention line. My Neighbours issue was resolved within several months after I did that!
Pierre Delaunay
Dec 07, 2024 16:34How long did it take for HomeServices Pro to resolve your Neighbours issue? I\'m on week 6 months with no resolution.
Nelda Schmeler
May 20, 2025 06:07It's now been 3 days since my initial complaint, and HomeServices Pro still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Complaint Status
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Complaint Timeline
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Status updateStatus changed to "Contacted Company"
Laurence Martinez
Mar 25, 2025 13:06I wanted to close the loop on this: HomeServices Pro finally refused to acknowledge any wrongdoing after a few weeks of pushing on my Neighbours complaint.
Clement Doyle
Mar 26, 2025 06:33The ComplaintNest team has escalated this Neighbours complaint to HomeServices Pro\'s executive team. We can report that the company's stated policies do not align with their actual practices in this case. I find a number of changes she had known them all her.
Anya Boehm
Apr 10, 2025 12:38Since commenting about my HomeServices Pro experience, I\'ve learned that their regional offices often have different policies than their national customer service regarding their Neighbours procedures.
Peyton Davis
May 09, 2025 15:07It\'s somewhat comforting to know others have faced similar Neighbours problems with HomeServices Pro.
Rebekah Lesch
Apr 04, 2025 05:26Something I didn\'t mention in my original comment about HomeServices Pro: their terms of service actually allow for partial refunds in cases of service interruption. This is important for Neighbours issues specifically.