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Complaint Details
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Comments (4)
Ofelia Spencer
May 02, 2025 23:37I had a similar Credit Cards issue with BrightStart Academy last 3 days. It took 3 days and multiple calls to finally get it resolved.
Bernard Schmitt
Oct 31, 2024 13:22Just wanted to say you're not alone. BrightStart Academy's Credit Cards department gave me the runaround too.
Lizeth Frami
Nov 19, 2024 15:21A follow-up on my BrightStart Academy comment: I\'ve since learned that their regional offices often have different policies than their national customer service when dealing with their Credit Cards department.
Jailyn DuBuque
Feb 13, 2025 10:45Thought I'd share how this ended: BrightStart Academy eventually refused to acknowledge any wrongdoing on my Credit Cards complaint after a few weeks.
Sina Wilhelm
Dec 14, 2024 16:23Has anyone had success getting BrightStart Academy to honor their Credit Cards warranty? They\'re giving me the runaround.
Rebekah Eichmann
Nov 08, 2024 20:02For anyone dealing with BrightStart Academy on Credit Cards issues, I\'ve since discovered that they respond much faster to complaints filed through the Better Business Bureau. This knowledge would have saved me so much time.
Hadley Crooks
May 23, 2025 06:07I've received an email from Quinn Jones at BrightStart Academy offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal kit was clearly defective from the start.
Jennie Brown
May 22, 2025 05:46Dear valued customer, Thank you for bringing this matter to our attention. We at BrightStart Academy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-182BD81E). One of our specialists from our Customer Retention will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Hall Customer Satisfaction Coordinator BrightStart Academy Customer Relations
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Yeray Adorno
May 17, 2025 19:50This is Matthew from BrightStart Academy following up on your Credit Cards concern. I\'m pleased to confirm that provided the missing documentation. Please let us know if you need anything else.
Bradford Anderson
May 24, 2025 08:50The ComplaintNest team has escalated this Credit Cards complaint to BrightStart Academy\'s executive team. We can report that we have documented this as part of our company rating assessment.
Glenna Rath
May 18, 2025 17:13I wanted to close the loop on this: BrightStart Academy finally provided a full refund after a year of pushing on my Credit Cards complaint. Gryphon, before Alice could see, when she went on again:-- 'I didn't know it was sneezing on.
Makenzie Ullrich
May 20, 2025 09:55Update on my Credit Cards issue with BrightStart Academy: compromised with a reasonable solution. a month after my initial complaint, and I'm pleased with how it was handled.