Excessive Shipping Delays from Build & Group Khon Kaen Without Communication

I placed an order with Build & Group Khon Kaen on May 7, 2025 for $53.16 (Order #QX-992800). According to their website, the estimated delivery time was 5-7 business days. It's now been over 30 days, and I still haven't received my order. What's most frustrating is the complete lack of communication from Build & Group Khon Kaen. I've sent multiple emails inquiring about my order status, and either received no response or generic automated replies that provided no actual information. When I finally reached Robert Williams by phone after several attempts, they could not provide any specific information about the delay or an updated delivery estimate. I understand that shipping delays can occur, but the lack of proactive communication and inability to provide updated information when requested is unprofessional and shows a disregard for customers who have already paid for products they haven't received.

I placed an order with Build & Group Khon Kaen on May 7, 2025 for $53.16 (Order #QX-992800). According to their website, the estimated delivery time was 5-7 business days. It's now been over 30 days, and I still haven't received my order. What's most frustrating is the complete lack of communication from Build & Group Khon Kaen. I've sent multiple emails inquiring about my order status, and either received no response or generic automated replies that provided no actual information. When I finally reached Robert Williams by phone after several attempts, they could not provide any specific information about the delay or an updated delivery estimate. I understand that shipping delays can occur, but the lack of proactive communication and inability to provide updated information when requested is unprofessional and shows a disregard for customers who have already paid for products they haven't received.