Quality issues with Artisan Meals Holdings product

I want to report a serious concern with Artisan Meals Holdings's device that I purchased on January 10, 1989 from your Alanishaven, Connecticut store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Toy Y., but my issue remains unresolved.

I want to report a serious concern with Artisan Meals Holdings's device that I purchased on January 10, 1989 from your Alanishaven, Connecticut store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Toy Y., but my issue remains unresolved.