Refund refused by TechVirtual

I want to report a serious concern with TechVirtual's tool that I purchased on April 23, 1997 from your Shaynaport, Utah store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Kendall H., but my issue remains unresolved.

I want to report a serious concern with TechVirtual's tool that I purchased on April 23, 1997 from your Shaynaport, Utah store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Kendall H., but my issue remains unresolved.