Medical records inaccuracies at Integrated Clinic New York

I want to report a serious concern with Integrated Clinic New York's membership that I purchased on March 6, 2019 from your South Dillan, South Carolina store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca E., but my issue remains unresolved.

I want to report a serious concern with Integrated Clinic New York's membership that I purchased on March 6, 2019 from your South Dillan, South Carolina store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca E., but my issue remains unresolved.