Billing dispute with Cuisine Kitchens Group

I am writing regarding order #ORD-1256-RSE-8817 placed with Cuisine Kitchens Group on October 29, 2023. I paid $196.98 for unit, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Kenya V. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1256-RSE-8817 placed with Cuisine Kitchens Group on October 29, 2023. I paid $196.98 for unit, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Kenya V. and other representatives have not been helpful in resolving this matter.