Unresolved issue with The Organic Bites Nizhny Novgorod product

I am writing regarding order #ORD-1187-QLW-8842 placed with The Organic Bites Nizhny Novgorod on March 6, 2009. I paid $270.85 for gadget, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Antonia F. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1187-QLW-8842 placed with The Organic Bites Nizhny Novgorod on March 6, 2009. I paid $270.85 for gadget, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Antonia F. and other representatives have not been helpful in resolving this matter.