Warranty claim denied by The Traditional Table

I'm writing to complain about the return process I received from The Traditional Table. After paying $512.97 for appliance, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Vicenta H., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from The Traditional Table. After paying $512.97 for appliance, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Vicenta H., but have not received a satisfactory resolution.