Hidden fees discovered from The Integrated Practice Solutions Semarang

I am writing regarding order #ORD-3965-SOF-5546 placed with The Integrated Practice Solutions Semarang on January 21, 1981. I paid $91.98 for software, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Juliana C. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3965-SOF-5546 placed with The Integrated Practice Solutions Semarang on January 21, 1981. I paid $91.98 for software, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Juliana C. and other representatives have not been helpful in resolving this matter.