Warranty claim denied by Defense, Defense & Team Enterprises

I want to report a serious concern with Defense, Defense & Team Enterprises's package that I purchased on December 10, 2001 from your South Melisaside, Illinois store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Kayla E., but my issue remains unresolved.

I want to report a serious concern with Defense, Defense & Team Enterprises's package that I purchased on December 10, 2001 from your South Melisaside, Illinois store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Kayla E., but my issue remains unresolved.