Warranty claim denied by Medical Institute

I want to report a serious concern with Medical Institute's membership that I purchased on October 22, 2012 from your Bodeberg, Illinois store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Tyree I., but my issue remains unresolved.

I want to report a serious concern with Medical Institute's membership that I purchased on October 22, 2012 from your Bodeberg, Illinois store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Tyree I., but my issue remains unresolved.