Data loss incident with TechSmart service

I want to report a serious concern with TechSmart's solution that I purchased on October 15, 2006 from your Leannonburgh, West Virginia store. The product has received incorrect information despite being advertised as high quality. I've contacted customer service three times and spoken to Macie I., but my issue remains unresolved.

I want to report a serious concern with TechSmart's solution that I purchased on October 15, 2006 from your Leannonburgh, West Virginia store. The product has received incorrect information despite being advertised as high quality. I've contacted customer service three times and spoken to Macie I., but my issue remains unresolved.