Unresolved issue with The Care Medical Associates Group product

I want to report a serious concern with The Care Medical Associates Group's product that I purchased on March 11, 1996 from your East Carletonland, Connecticut store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Christop H., but my issue remains unresolved.

I want to report a serious concern with The Care Medical Associates Group's product that I purchased on March 11, 1996 from your East Carletonland, Connecticut store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Christop H., but my issue remains unresolved.