System crash after NexusCyber product update

I purchased a account from NexusCyber on April 14, 2013. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Trudie M. who promised to escalate my case, but I've heard nothing since.

I purchased a account from NexusCyber on April 14, 2013. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Trudie M. who promised to escalate my case, but I've heard nothing since.