Misleading advertising by Micro Computing Turin Group

I want to report a serious concern with Micro Computing Turin Group's system that I purchased on January 21, 2019 from your Deckowchester, North Dakota store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Westley H., but my issue remains unresolved.

I want to report a serious concern with Micro Computing Turin Group's system that I purchased on January 21, 2019 from your Deckowchester, North Dakota store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Westley H., but my issue remains unresolved.