Kitchen & Creations Inc. refused to address issue

I am writing regarding order #ORD-4260-HEL-3220 placed with Kitchen & Creations Inc. on November 27, 2014. I paid $715.50 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Gregory Z. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4260-HEL-3220 placed with Kitchen & Creations Inc. on November 27, 2014. I paid $715.50 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Gregory Z. and other representatives have not been helpful in resolving this matter.