Unsatisfactory resolution from Cuisine Restaurants Kuala Lumpur

I want to report a serious concern with Cuisine Restaurants Kuala Lumpur's device that I purchased on May 22, 2014 from your Port Sheldon, District of Columbia store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Jevon Z., but my issue remains unresolved.

I want to report a serious concern with Cuisine Restaurants Kuala Lumpur's device that I purchased on May 22, 2014 from your Port Sheldon, District of Columbia store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Jevon Z., but my issue remains unresolved.