Signature Residence Associates Tokyo LLC failed to honor their commitment

I am writing regarding order #ORD-6233-COK-4131 placed with Signature Residence Associates Tokyo LLC on August 2, 1980. I paid $466.3 for unit, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Jany S. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6233-COK-4131 placed with Signature Residence Associates Tokyo LLC on August 2, 1980. I paid $466.3 for unit, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Jany S. and other representatives have not been helpful in resolving this matter.