Signature Residence Associates Tokyo LLC refused to address issue

I am writing regarding order #ORD-6202-MSD-5411 placed with Signature Residence Associates Tokyo LLC on November 20, 2018. I paid $431.1 for plan, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Eli M. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6202-MSD-5411 placed with Signature Residence Associates Tokyo LLC on November 20, 2018. I paid $431.1 for plan, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Eli M. and other representatives have not been helpful in resolving this matter.