Hidden fees discovered from Nano Dynamics

I am writing regarding order #ORD-4895-NBV-7062 placed with Nano Dynamics on September 12, 2011. I paid $399.86 for service, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Nick V. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4895-NBV-7062 placed with Nano Dynamics on September 12, 2011. I paid $399.86 for service, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Nick V. and other representatives have not been helpful in resolving this matter.