Misdiagnosis complaint against TotalLiving

I am writing regarding order #ORD-8297-XLS-6255 placed with TotalLiving on August 17, 2017. I paid $965.43 for accessory, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Sonya H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8297-XLS-6255 placed with TotalLiving on August 17, 2017. I paid $965.43 for accessory, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Sonya H. and other representatives have not been helpful in resolving this matter.