Refund refused by First Buy

I'm writing to complain about the training session I received from First Buy. After paying $696.58 for unit, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Ivory Q., but have not received a satisfactory resolution.

I'm writing to complain about the training session I received from First Buy. After paying $696.58 for unit, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Ivory Q., but have not received a satisfactory resolution.