Unsatisfactory resolution from Properties & Services Palembang

I want to report a serious concern with Properties & Services Palembang's item that I purchased on August 10, 2015 from your Port Wendellside, New Mexico store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Lisa H., but my issue remains unresolved.

I want to report a serious concern with Properties & Services Palembang's item that I purchased on August 10, 2015 from your Port Wendellside, New Mexico store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Lisa H., but my issue remains unresolved.