Refund refused by Prestige Housing

I am writing regarding order #ORD-2685-QKV-3044 placed with Prestige Housing on October 13, 2007. I paid $689.69 for appliance, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Xavier A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2685-QKV-3044 placed with Prestige Housing on October 13, 2007. I paid $689.69 for appliance, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Xavier A. and other representatives have not been helpful in resolving this matter.