Attorney & Partners Group refused to address issue

I'm writing to complain about the customer support I received from Attorney & Partners Group. After paying $678.89 for product, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Jocelyn G., but have not received a satisfactory resolution.

I'm writing to complain about the customer support I received from Attorney & Partners Group. After paying $678.89 for product, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Jocelyn G., but have not received a satisfactory resolution.