Frustrated with Direct Store Enterprises's lack of response

I want to report a serious concern with Direct Store Enterprises's accessory that I purchased on February 9, 2023 from your South Christellefurt, Hawaii store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Waino L., but my issue remains unresolved.

I want to report a serious concern with Direct Store Enterprises's accessory that I purchased on February 9, 2023 from your South Christellefurt, Hawaii store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Waino L., but my issue remains unresolved.