Unresolved issue with Habitat of Select Corp. product

I want to report a serious concern with Habitat of Select Corp.'s software that I purchased on February 27, 1995 from your Zacherymouth, Maryland store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Scottie H., but my issue remains unresolved.

I want to report a serious concern with Habitat of Select Corp.'s software that I purchased on February 27, 1995 from your Zacherymouth, Maryland store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Scottie H., but my issue remains unresolved.