Path Network refused to address issue

I want to report a serious concern with Path Network's package that I purchased on June 25, 1992 from your Mooreville, Iowa store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Aurelio Y., but my issue remains unresolved.

I want to report a serious concern with Path Network's package that I purchased on June 25, 1992 from your Mooreville, Iowa store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Aurelio Y., but my issue remains unresolved.