Delayed delivery from Peak Alliance

I want to report a serious concern with Peak Alliance's item that I purchased on November 25, 1999 from your Port Lavern, Mississippi store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Samir T., but my issue remains unresolved.

I want to report a serious concern with Peak Alliance's item that I purchased on November 25, 1999 from your Port Lavern, Mississippi store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Samir T., but my issue remains unresolved.