Billing dispute with Academic Learning Skills

I'm writing to complain about the maintenance program I received from Academic Learning Skills. After paying $462.32 for application, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Brent G., but have not received a satisfactory resolution.

I'm writing to complain about the maintenance program I received from Academic Learning Skills. After paying $462.32 for application, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Brent G., but have not received a satisfactory resolution.