Delicious Tastes provided defective product

I'm writing to complain about the support package I received from Delicious Tastes. After paying $37.16 for item, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Anita Q., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from Delicious Tastes. After paying $37.16 for item, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Anita Q., but have not received a satisfactory resolution.