System crash after SecureByte Computing product update

I'm writing to complain about the return process I received from SecureByte Computing. After paying $498.16 for accessory, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Domenick M., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from SecureByte Computing. After paying $498.16 for accessory, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Domenick M., but have not received a satisfactory resolution.