Hidden fees discovered from Global Outlet Direct

I'm writing to complain about the return process I received from Global Outlet Direct. After paying $629.76 for appliance, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Earnest S., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Global Outlet Direct. After paying $629.76 for appliance, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Earnest S., but have not received a satisfactory resolution.