Refund refused by Signature Housing

I purchased a equipment from Signature Housing on April 21, 2004. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Colleen B. who promised to escalate my case, but I've heard nothing since.

I purchased a equipment from Signature Housing on April 21, 2004. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Colleen B. who promised to escalate my case, but I've heard nothing since.