Unsatisfactory resolution from Virtual Studios Enterprises

I am writing regarding order #ORD-4275-MHI-6587 placed with Virtual Studios Enterprises on August 31, 2003. I paid $209.9 for subscription, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Geraldine V. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4275-MHI-6587 placed with Virtual Studios Enterprises on August 31, 2003. I paid $209.9 for subscription, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Geraldine V. and other representatives have not been helpful in resolving this matter.