Warranty claim denied by The Smart Shoppe

I purchased a membership from The Smart Shoppe on August 18, 2020. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jaylan W. who promised to escalate my case, but I've heard nothing since.

I purchased a membership from The Smart Shoppe on August 18, 2020. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jaylan W. who promised to escalate my case, but I've heard nothing since.