Data loss incident with Hyper Byte Punggol service

I want to report a serious concern with Hyper Byte Punggol's item that I purchased on August 18, 2011 from your West Jermaine, Texas store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Ian O., but my issue remains unresolved.

I want to report a serious concern with Hyper Byte Punggol's item that I purchased on August 18, 2011 from your West Jermaine, Texas store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Ian O., but my issue remains unresolved.