Hyper Byte Punggol tech support failed to resolve issue

I want to report a serious concern with Hyper Byte Punggol's solution that I purchased on October 4, 2017 from your Raynorton, Arkansas store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Julian V., but my issue remains unresolved.

I want to report a serious concern with Hyper Byte Punggol's solution that I purchased on October 4, 2017 from your Raynorton, Arkansas store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Julian V., but my issue remains unresolved.