Homes of Prime refused to address issue

I'm writing to complain about the setup assistance I received from Homes of Prime. After paying $27.92 for product, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Cheyenne R., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Homes of Prime. After paying $27.92 for product, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Cheyenne R., but have not received a satisfactory resolution.