Delayed delivery from Top Supply Group

I purchased a item from Top Supply Group on March 5, 1971. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Vivien X. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Top Supply Group on March 5, 1971. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Vivien X. who promised to escalate my case, but I've heard nothing since.