Unsatisfactory resolution from Net Networks

I want to report a serious concern with Net Networks's accessory that I purchased on December 17, 1996 from your West Josiah, Iowa store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Davonte B., but my issue remains unresolved.

I want to report a serious concern with Net Networks's accessory that I purchased on December 17, 1996 from your West Josiah, Iowa store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Davonte B., but my issue remains unresolved.