Frustrated with Modern Path Network's lack of response

I am writing regarding order #ORD-4554-GNN-5641 placed with Modern Path Network on March 9, 2017. I paid $632.74 for package, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Ahmad H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4554-GNN-5641 placed with Modern Path Network on March 9, 2017. I paid $632.74 for package, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Ahmad H. and other representatives have not been helpful in resolving this matter.